CICS Tenant Support Program aims to increase tenants’ knowledge and awareness of their rights and responsibilities in the private rental market. We assist tenants experiencing housing challenges and issues to improve their housing quality. Through this series, tenants will get to know available housing support services in the city and connect to appropriate help that they need.
Canadian Centre for housing rights (CCHR)
CCHR provides free, individualized services to renters in Ontario who are facing challenges in their housing. Their caseworkers work to empower renters by providing legal info and resources to help them understand their rights and prevent eviction, providing legal information and self-advocacy guides on housing discrimination, negotiating on their client’s behalf with property owners and managers in situations of housing discrimination to help them get, keep and enjoy their housing.
Federation of Metro Tenant’s Associations (FMTA)
Federation of Metro Tenant’s Associations (FMTA) offers tenants services including tenant association organizing, an educational module named “Tenant School” and help tenant engage in the legislative process.
Community legal Education Ontario (CLEO)
Community legal Education Ontario (CLEO) produces clear, accurate and practical legal information to help people understand and exercise their legal rights. CLEO provides question and answers on everyday legal problems on their Steps to Justice page, on a variety of topics, including housing law.
Toronto Community Housing Corporation (TCHC)
Toronto Community Housing Corporation (TCHC) is the largest social housing provider in Canada. It owns and manages approximately 60,000 rental housing units in over 2,100 buildings across Toronto. Their mandate is to provide clean, safe, secure homes in a state of good repair to low and moderate-income households, including seniors, families, singles, refugees, recent immigrants to Canada and people with special needs.
Advocacy Centre for Tenants Ontario (ACTO)
Advocacy Centre Tenants Ontario (ACTO) is a non-partisan and non-governmental advocacy organization, a specialty community legal clinic. They aim to provide legal advice to residential tenants living on low incomes who do not own their homes. Their target clients are residential tenants, members of non-profit housing co-operatives, homeless people and those who rent homes not subject to the RTA (Residential Tenancies Act).
The Housing Help Centre (THHC)
The Housing Help Centre (THHC) is a registered non-profit agency that help people access and maintain affordable and safe market rent accommodation across Toronto. Their target client includes youth, families, newcomers to Canada, and seniors who are homeless, under-housed, and/or at risk of losing their housing. Their services are also available in more than 20 languages.
Landlord and Tenant Board (LTB)
LTB helps to resolve disputes between landlords and tenants through mediation or adjudication, eviction application from co-ops, and provide information to landlords and tenants about their rights and responsibilities under the Residential Tenancies Act. Recently, there is a Tribunal Ontario Portal – a new case management system that assist tenants and landlords to process their applications online.
